Last Updated: November 2026
Welcome to Lioness Foods & Spices. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Lioness Foods & Spices is a supplier of spices, herbs, seeds, and nuts, offering products to retail and wholesale customers.
Our business contact details are:
Lioness Foods & Spices
Email: info@lionessfoods.ng
Phone: 0816 531 9342 / 0803 962 1387
Address: Suite W06, Ssanu Plaza, Opposite Hendon College, Karu Site, Abuja, Nigeria.
2. Use of Our Website
By using our website, you agree to:
Provide accurate and complete information when placing orders.
Use the website only for lawful purposes.
Avoid activities that may interfere with the website’s functionality or security.
Not engage in fraudulent purchases, payment activities, or misuse of our services.
We reserve the right to restrict or suspend access to our website where necessary to protect our business, customers, or website security.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate and up to date.
However:
Product images are provided for illustrative purposes and may differ slightly from the actual products.
Natural food products may vary in appearance, colour, texture, or size.
Product availability may change without prior notice.
Packaging may occasionally differ from displayed photographs.
We reserve the right to correct product descriptions, pricing errors, or other inaccuracies.
4. Prices and Payments
All prices displayed on our website are stated in Nigerian Naira (₦), unless otherwise indicated.
Customers are responsible for completing payment through the available payment methods before their orders are processed, unless alternative payment arrangements have been expressly agreed upon.
We reserve the right to update product prices at any time. However, price changes will not ordinarily affect orders that have already been confirmed and paid for, except where a genuine pricing error requires correction.
5. Orders and Order Confirmation
Placing an order through our website constitutes a purchase request.
An order confirmation or acknowledgement does not necessarily mean that the order has been fully accepted or dispatched.
Orders may be subject to verification, product availability, and payment confirmation.
We reserve the right to decline, cancel, or partially fulfill an order where:
A product is unavailable.
Payment cannot be verified.
Incorrect pricing or product information has been displayed.
There is reasonable suspicion of fraudulent activity.
Fulfillment is otherwise not reasonably possible.
Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund & Returns Policy.
6. Delivery and Order Pickup
Customers are responsible for providing accurate billing, contact, and delivery information when placing orders.
Our delivery arrangements include:
Same-Day Delivery: Orders placed before 2:00 PM may qualify for same-day delivery, subject to location, availability, and fulfillment conditions.
Orders After 2:00 PM: Orders placed after 2:00 PM are generally processed for next-day delivery. Customers requiring urgent delivery may arrange for a rider to pick up their orders directly from us.
Interstate Deliveries: Orders destined for locations outside Abuja are dispatched every Monday, Wednesday, and Saturday.
Delivery Charges: Applicable delivery charges will be communicated or displayed before order completion, where possible.
Delivery times are estimates and may be affected by traffic, weather, operational delays, or circumstances beyond our control.
7. Product Quality and Food Safety
We are committed to supplying quality food products.
Customers are responsible for:
Inspecting delivered products promptly.
Storing products according to applicable storage instructions.
Handling products appropriately after delivery.
Ensuring products are suitable for their intended use.
Any concerns involving damaged, incorrect, defective, or unsuitable products should be reported promptly in accordance with our Refund & Returns Policy.
8. Refunds, Returns, and Cancellations
Refunds, returns, replacements, and order cancellations are governed by our Refund & Returns Policy.
Due to the nature of food products, certain restrictions may apply to returns, particularly for opened, used, or tampered-with items.
Nothing in these Terms & Conditions is intended to exclude any rights or protections available to customers under applicable Nigerian law.
9. Wholesale Orders
Wholesale purchases may be subject to additional conditions relating to:
Any special arrangements agreed upon for wholesale purchases will apply in addition to these Terms & Conditions.
Customers are encouraged to confirm wholesale order details before completing payment.
10. Promotions and Discounts
We may offer promotions, discounts, or special offers from time to time.
Promotional offers may be subject to specific conditions, including eligibility requirements, validity periods, product limitations, or minimum purchase amounts.
Unless otherwise stated, promotions cannot be combined with other offers and may be withdrawn or modified where reasonably necessary.
11. Intellectual Property
All content on our website, including text, images, logos, graphics, product descriptions, and design elements, belongs to Lioness Foods & Spices or is used with appropriate authorization.
You may not reproduce, distribute, modify, or commercially use our website content without prior permission, except where permitted by applicable law.
12. Privacy
We collect and process personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that certain personal information may be required to facilitate purchases, payments, customer support, and deliveries.
Please review our Privacy Policy for further information about how your information is handled.
13. Website Availability
We aim to maintain reliable access to our website and online store.
However, we do not guarantee uninterrupted availability and may occasionally suspend access for maintenance, updates, security measures, or operational reasons.
We are not responsible for temporary website interruptions beyond our reasonable control.
14. Limitation of Liability
To the extent permitted by applicable law, Lioness Foods & Spices shall not be liable for losses arising from:
Incorrect information supplied by customers.
Delays caused by third-party delivery providers.
Website interruptions or technical issues.
Improper storage or handling of products after delivery.
Circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions from time to time.
Changes will be published on this page with an updated revision date.
Continued use of our website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any disputes arising from the use of our website or purchase of our products shall be addressed in accordance with applicable Nigerian law.
17. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Lioness Foods & Spices
Email: info@lionessfoods.ng
Phone: 0816 531 9342 / 0803 962 1387
Address: Suite W06, Ssanu Plaza, Opposite Hendon College, Karu Site, Abuja, Nigeria.
Thank you for shopping with Lioness Foods & Spices. We appreciate your trust and patronage.
