Privacy Policy

Last Updated: November 2026

At Lioness Foods & Spices, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name.

  • Email address.

  • Phone number.

  • Billing address.

  • Delivery address.

Order and Transaction Information

  • Products purchased.

  • Order details and purchase history.

  • Payment confirmation and transaction references.

  • Delivery and fulfillment information.

Account Information

If you create an account on our website, we may collect your username, account details, and information associated with your account.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Website usage and browsing activity.

  • Cookies and similar technologies.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders.

  • To arrange deliveries and communicate delivery updates.

  • To process payments and verify transactions.

  • To manage customer accounts.

  • To respond to inquiries, complaints, and customer support requests.

  • To improve our website, products, and services.

  • To prevent fraudulent transactions and protect our business.

  • To comply with applicable legal and regulatory obligations.

  • To send promotional communications where permitted and, where required, with your consent.

3. Sharing Your Information

We do not sell your personal information.

However, we may share relevant information with trusted third parties where necessary to operate our business, including:

  • Delivery Partners: To facilitate order pickup and delivery.

  • Payment Service Providers: To process and verify payments.

  • Website and Hosting Providers: To maintain and operate our website.

  • Analytics and Marketing Providers: To understand website performance and advertising effectiveness, where applicable.

  • Regulatory Authorities: Where disclosure is required by law or necessary to comply with legal obligations.

We share only the information reasonably necessary for the relevant purpose.

4. Payments

Payments made through our website may be processed by third-party payment service providers.

Lioness Foods & Spices does not necessarily store or have direct access to your complete payment card details. Payment information is handled according to the applicable payment provider’s security and privacy practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality.

  • Remember shopping cart contents.

  • Maintain customer sessions.

  • Improve website performance.

  • Understand website usage.

  • Support advertising and marketing activities, where applicable.

You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, recordkeeping, dispute resolution, and compliance with applicable legal requirements.

Certain transaction and business records may be retained for longer periods where required by law or legitimate business needs.

7. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal information is used.

  • Lodge a complaint with the appropriate data protection authority.

You may also unsubscribe from promotional emails or marketing communications at any time.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for individuals who can lawfully use our services and make purchases.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements.

Any updates will be published on this page, together with the revised date.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Lioness Foods & Spices

Email: info@lionessfoods.ng

Phone: 0816 531 9342 / 0803 962 1387

Address: Suite W06, Ssanu Plaza, Opposite Hendon College, Karu Site, Abuja, Nigeria.

We value your trust and are committed to handling your personal information responsibly.

Thank you for choosing Lioness Foods & Spices.