At Lioness Foods & Spices, we are committed to providing quality products and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully before placing an order.
1. Eligibility for Returns
Due to the nature of our products, particularly food items, returns are generally not accepted once an order has been delivered and accepted, except where:
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The product received is damaged or defective.
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The wrong product was delivered.
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The product is significantly different from what was ordered.
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The product is found to be expired or otherwise unsuitable for consumption upon delivery.
For hygiene and food safety reasons, opened, used, or tampered-with food products cannot be returned.
2. Reporting an Issue With Your Order
If you receive an incorrect, damaged, or defective product, please contact us within 24 hours of delivery.
To help us resolve your complaint promptly, kindly provide:
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Your order number.
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A description of the issue.
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Clear photographs or videos showing the affected product and packaging, where applicable.
Our team will review your complaint and communicate the appropriate resolution.
3. Refunds
Refunds may be approved where a return, replacement, or other resolution is deemed appropriate by Lioness Foods & Spices.
Approved refunds will be processed using an agreed payment method, subject to verification and processing requirements.
Please note that refunds may take some time to reflect, depending on your payment provider or bank.
4. Replacements and Order Corrections
Where an incorrect, damaged, or defective product has been delivered, we may offer:
The resolution will depend on the nature of the complaint, product availability, and the circumstances of the order.
5. Order Cancellations
Order cancellation requests should be submitted as soon as possible.
Orders that have already been processed, packaged, dispatched, or handed over to a delivery rider may no longer be eligible for cancellation.
Where cancellation is approved before fulfillment, any applicable refund will be processed accordingly.
6. Delivery Charges
Delivery charges are generally non-refundable once delivery has been completed, except where the delivery fee is refundable under applicable circumstances or an agreed resolution.
Additional delivery charges may apply for replacement deliveries or other arrangements, depending on the circumstances.
7. Wholesale Orders
Wholesale orders may be subject to specific return, replacement, or refund arrangements agreed upon at the time of purchase.
Customers placing wholesale orders are encouraged to verify product quantities, specifications, and order details before confirming payment.
8. Contact Us
If you have any questions regarding refunds, returns, replacements, or order cancellations, please contact us:
Lioness Foods & Spices
Email: info@lionessfoods.ng
Phone: 0816 531 9342 / 0803 962 1387
Address: Suite W06, Ssanu Plaza, Opposite Hendon College, Karu Site, Abuja, Nigeria.
We appreciate your patronage and remain committed to providing quality products and excellent customer service.
Thank you for shopping with Lioness Foods & Spices!
